Customer Satisfaction Survey

Customer *

E-mail *

Phone *

Evaluated product / service *

1. Professional and expert approach of our company representatives (sales representatives, other employees) *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

2. Speed and quality of communication (response to inquiry/order, communication of sales representative and other employees) *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

3. Course and conditions of contract negotiations before and during contract conclusion *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

4. Agreed price and payment terms *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

5. Comprehensiveness of offer (availability of products and services you need) *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

6. Compliance with agreed deadlines (offered and finally agreed) for delivery of products and services *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

7. Quality, quality and reliability of delivered products and provided services *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

8. Speed and quality of service (maintenance, repairs, readiness)

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

9. Method of product/service handover (locomotives, work performed) *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

10. Comprehensiveness and completeness of documentation (contractual and delivery documentation) *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

11. Handling of any complaints (method, form and speed)

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

12. Overall subjective evaluation of our company *

Very satisfied

Satisfied

Rather satisfied

Rather dissatisfied

Dissatisfied

Very dissatisfied

Notes, clarifications and additions

Here you can provide any additional comments or remarks

GDPR processing *

I agree to the processing of personal data. [GDPR].